Customer Experience Agent
3.
5 Oreland, PA Oreland, PA Full-time Full-time $21 - $24 an hour $21 - $24 an hour 12 hours ago 12 hours ago 12 hours ago B Safe, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring for a Customer Experience Agent in our Oreland, Pennsylvania location.
This position offers a competitive pay range of $21.
00 - $24.
00 an hour based on experience.
Apply today! Position
Summary:
Our Customer Experience Department in Oreland is a team of dedicated professionals focused on providing exceptional service.
Our agents are trained to troubleshoot alarm systems, process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations.
We know that the experience our team provides is one of the top reasons why customers choose us.
Duties &
Responsibilities:
Professionally administers all inbound/outbound calls to provide the industry's best customer experience Address customer billing, questions regarding service visits, and general inquiries Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more Schedules service appointments and alarm inspections Assist technicians by adjusting appointments and rescheduling when necessary Perform basic data entry within monitoring and accounting software Provide feedback to management regarding customer service breakdowns or concern Performs other duties as assigned Education & Required Skills:
High School Diploma/GED Excellent customer service skills 1
years' experience in customer service setting required Aptitude for problem-solving, ability to determine solutions for customers Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers Maintains a good working environment with all employees, vendors, and customers Must read and speak English ofessionalism.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Oreland, PA Oreland, PA Full-time Full-time $21 - $24 an hour $21 - $24 an hour 12 hours ago 12 hours ago 12 hours ago B Safe, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring for a Customer Experience Agent in our Oreland, Pennsylvania location.
This position offers a competitive pay range of $21.
00 - $24.
00 an hour based on experience.
Apply today! Position
Summary:
Our Customer Experience Department in Oreland is a team of dedicated professionals focused on providing exceptional service.
Our agents are trained to troubleshoot alarm systems, process payments, problem solve account or system issues, schedule service appointments and de-escalate delicate situations.
We know that the experience our team provides is one of the top reasons why customers choose us.
Duties &
Responsibilities:
Professionally administers all inbound/outbound calls to provide the industry's best customer experience Address customer billing, questions regarding service visits, and general inquiries Provide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and more Schedules service appointments and alarm inspections Assist technicians by adjusting appointments and rescheduling when necessary Perform basic data entry within monitoring and accounting software Provide feedback to management regarding customer service breakdowns or concern Performs other duties as assigned Education & Required Skills:
High School Diploma/GED Excellent customer service skills 1
years' experience in customer service setting required Aptitude for problem-solving, ability to determine solutions for customers Clear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customers Maintains a good working environment with all employees, vendors, and customers Must read and speak English ofessionalism.
Estimated Salary: $20 to $28 per hour based on qualifications.
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